Frequently asked questions

Where can I find fields of information about how Freddie’s Flowers works? Answer: Right here chaps, right here.

Browse the below questions. Click on the question to reveal the answer.
If you can’t see what you’re looking for, please call us on 0208 396 6696.


Can you collect my empty boxes?

Yes! In many cases we collect and reuse our boxes.

If your flowers are delivered by a Freddie's Flowers driver (they should pop a little brown calling card through the door), please leave empty boxes outside your house for us to pick up.

There may be some occasions where the van is full and we can’t collect your empties. Please recycle them if that happens.

If your flowers are delivered by UKMail or DPD, please recycle the box as we unfortunately we can't collect them back.


"Lovely, lovely flowers that are brightening up my day (they might actually be responsible for the sun coming out today?!!) and fabulous customer service." Kate C.