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Delivery FAQs

Before My Delivery

How much does delivery cost?

Freddie's Subscription

There is a £4 delivery charge for each delivery of your flower subscription - but delivery on the first box of your subscription is free!

The charge is per delivery and not per item, so the £4 delivery charge will be the same if you order items from the Freddie's Shop alongside your flowers.

For Gifts

If you're ordering a gift, next day delivery is £5 - but standard delivery is free. Head to our gifting page to see your options!

Do you deliver to flats / offices / pubs / house boats / churches / hot air balloons?

We deliver to almost any building across the mainland UK, be it a house, flat, office, pub, shop, mosque, houseboat, hotel, library—you name it! (Sorry, hot air balloons are a no-go...)

Just make sure to guide our delivery team by adding in some delivery instructions for your unique situation!

You can update your account delivery instructions on the My Addresses page

Can I have flowers delivered to more than one address?

Of course! If you would like to start sending flowers regularly to an additional address, head to My Addresses on your online account and below your current delivery address, you will see the option to 'Send flowers to an additional address'.

Click this and add your second (or third...or fourth!) address, choose your frequency, and surprise someone with some beautiful boxes of blooms!

You can manage your delivery addresses on your My Addresses page.

Are the flowers delivered in water?

We deliver without water for a few reasons:

  • To reduce our carbon footprint.
  • So the delicate petals don't bloom inside the box and get damaged.
  • Because our flowers are so fresh, they don't need it!

This means they may look a little tired from the journey, but not to worry—flowers have a pretty amazing capacity to perk up again once in water!

If it ever happens that your flowers haven't recovered within two days of delivery, simply get in touch with a photo or two and we will sort it for you right away!

Why do you need delivery instructions?

Our delivery team are up and about delivering very early in the morning, and we'd much prefer to leave your box in a designated safe space rather than wake you up! 

It also means you don't need to be in when we deliver—so please do let us know of any gate codes or special access instructions!

Your flowers will be happily secure in their box while waiting for you.

You can update your account delivery instructions on the My Addresses page under "Edit this address".

If your deliveries are with DPD, we highly recommend downloading the DPD app so you can track your delivery and include further delivery instructions, as well as a photo of where the driver should leave your flowers.

On which days do you deliver?

We deliver Monday - Friday to most areas in the UK Mainland aside from northern parts of Scotland.

Your delivery day is set depending on your postcode and this is in order to make the routes as efficient as possible and minimise our carbon footprint.

If you haven't created an account yet and would like to know the delivery day in your area, get in touch and we'll let you know!

Can I have more than one box delivered?

Of course! You can easily adjust the number of boxes delivered each week on your online account. If you head to the Plan Settings and then scroll down you'll see "Boxes per delivery". - here you can change the quantity.

Please note that editing this setting will affect all of your deliveries to this address going forward.

So if you wanted to get an extra box delivered for one week only, just make sure you change the "Number of boxes" number back to one before your subsequent delivery deadline!

Can I change my delivery day?

To keep our carbon footprint as low as possible, we deliver to different areas on set days of the week. 

If you're not going to be in on that day, don't worry! Your flowers will be quite happy in your designated safe place waiting for you to pick them up at your leisure.

On My Delivery Day

What if I've had an issue with my delivery?

Oh dear - so sorry to hear that things haven't gone to plan! Please get in touch with our friendly customer service team and we'll look into it for you.

You can email us at freddie@freddiesflowers.com.

You can call us on 020 8396 6696.

Do I have to be in when you deliver?

Not at all! We can leave your flowers on the doorstep if you're out—or if we're delivering in the early morning, we'll leave them quietly to avoid disturbing you!

When you create your account, we ask you where you'd like us to leave the box if you're not in, or if it's too early. Your flowers will be quite happy waiting in their box for you!

What time will my flowers be delivered?

Depending on where you live, your flowers will arrive with one of four couriers:

Freddie’s Bikes:

Your flowers will be delivered between 8am and 8pm. You will receive a text on the morning of your delivery, and another text when they have been delivered. Our riders are the friendliest bunch, so do give them a wave if you see them about!

Freddie’s Vans:

Our drivers are up and out very early to beat traffic, and will deliver to you from about 4am to 5pm. Don't worry, you won't need to be in (or awake!) when we deliver. We'll leave your flowers all snug and secure in their box in your designated safe place ready for you to pick them up at your leisure!

DPD:

In some parts of the UK our flowers are delivered by DPD. They are out delivering between 9am and 9pm and you'll receive a text message in advance giving you a two hour time slot. Again, you won't need to be in when they deliver.

We recommend downloading the DPD app, where you will be able to provide further delivery instructions (including a photo of your safe place).

Abel & Cole:

Abel & Cole are up and out very early to beat traffic, and will deliver to you from about 5am to 12pm. Like our Freddie's Vans, you won't need to be in (or awake!) when we deliver. We'll leave your flowers all snug and secure in their box in your designated safe place ready for you to pick them up at your leisure!

Do you send delivery notifications or confirmations?

We will send you a text on the morning of your delivery to let you know the flowers are on their way.

Because we plan our delivery routes to have the lowest possible carbon footprint, we are not always able to provide a time slot.

If your delivery isn’t in your designated safe place when you get home, our thoughtful delivery team may have used their best judgment to leave it in a safe place or with a neighbour. If you can't locate your flowers please do get in touch and we'd be happy to look into this for you.

If your deliveries are with DPD, we highly recommend downloading the DPD app so you can track your delivery and include further delivery instructions, as well as a photo of where the driver should leave your flowers.

Will my flowers be alright waiting in the box all day for me to come home?

Some of the more dainty stems may look a little tired from the journey, but they're just thirsty!

Not to worry—flowers have a pretty amazing capacity to perk up again once in water! We can assure you that you will see a huge change in our flowers once they have had a good drink of water, some flower food and a little time to settle in.

What couriers do you use?

Depending on where you live, your flowers will arrive with one of four couriers:

Freddie’s Bikes:

Our emission-free, planet-saving team of cyclists will deliver between 8am and 6pm. You will receive a text on the morning of your delivery, and another text when they have been delivered. Our riders are the friendliest bunch, so do give them a wave if you see them about!

Freddie’s Vans:

Our fabulous fleet of electric vans set out very early to beat traffic, and will deliver to you from about 4am to 5pm. Don't worry, you won't need to be in (or awake!) when we deliver. We'll leave your flowers all snug and secure in their box in your designated safe place ready for you to pick them up at your leisure!

DPD:

In some parts of the UK our flowers are delivered by carbon-neutral DPD. They are out delivering between 9am and 9pm and you'll receive a text message in advance giving you a two hour time slot. Again, you won't need to be in when they deliver. We highly recommend downloading the DPD app so you can track your delivery and include further delivery instructions.

Abel & Cole:

This is an exciting partnership with a fellow B Corp company – by buddying up, we will be able to further reduce the number of vans on streets. Their vans are refrigerated, so your flowers should arrive fresher than ever, even during the summer heat. Additionally they’ll collect your flower box so we can use it again. Just leave it out the night before your delivery and they’ll do the rest. Deliveries will be made between 5am and 12pm – they’ll be left in your nominated safe place if it’s very early, or you’re out.

Will they go through my letterbox?

We've designed our boxes to be spacious enough to ensure your flowers have some breathing room, so they won't fit through your letterbox!

We'll bring the box to your door, or leave them as per your delivery instructions if it's too early or if you're are not in.

Can I change my delivery time?

We make our delivery routes as efficient as possible to keep our flower miles down, which means we won't be able to guarantee (or change) your delivery times.

However, you don't need to be in when we deliver as your flowers will be perfectly fine waiting in your designated safe place ready for you to pick them up at your leisure.

What should I do with the empty boxes?

In most of our delivery areas, we actually collect our flower boxes to reuse again and again—simply leave the box on your doorstep the night before your next delivery, and we'll pick it up.

Please note that if your delivery arrives with DPD—or if you don't have space to hold on to the box before your next delivery—please simply pop it into the regular recycling instead.

If you are feeling creative, try transforming them into seed trays, hamster mazes or even pretend rocket ships for the young at heart!

Sustainability

Do you use any plastic in your packaging?

Occasionally some flowers require a mesh net to protect the buds in transit. However, we have successfully moved from a plastic flower netting to a bio-plastic flower netting derived from sea-kelp—and it's biodegradable!

The only other source of plastic in our boxes is the silver foil we use to protect the flowers in high temperatures. This silver foil is not currently recyclable via kerbside but rest assured we're busy researching biodegradable alternatives!

Are your flowers environmentally friendly?

Sustainability is a key part of who we are at Freddie's—we're proud to be the first carbon-neutral certified flower retailer in the UK and a leading member of the Floriculture Sustainability Initiative (FSI).

All of our growers use permaculture-related solutions and integrated pest management in preference to pesticides. The majority of our growers are also certified by MPS (who ban the use of certain crop protection substances outright)!

We're constantly working to make our deliveries as sustainable as possible. We're busy expanding the number of deliveries we make by bicycle, converting all of our vans to electric & our national-wide deliveries are carbon neutral through our delivery partner DPD. At the moment 95% of our London deliveries are emissions-free!

Have a look at our Sustainability page for more info!


Is Freddie's Flowers B-Corp?

We're so excited to be able to announce that Freddie's Flowers has been awarded B Corp status, joining a growing movement to reinvent business with a social purpose. This award means we're meeting extremely high social and environmental standards in the flower sector.

Our team has worked so hard to get here, raising standards across the board – including our 'grow to order' model, electric vehicles, delivery policies, 100% renewable energy for our office and packhouse, recycling efforts and biodegradable packaging.

Joining the B Corp community is a huge step towards our long-term sustainability goals. We can't wait to continue with our efforts!

Where are your flowers grown?

The majority of our flowers are grown either right here in Britain (usually from the exotic climes of Lincolnshire) or in Holland.

Depending on the season, we occasionally go a bit further afield to get you the best varieties, but we always pride ourselves on the exceptional freshness of our flowers.

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